Privacy Policy

Thank you for choosing HeyMail. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and safeguard information when you use our website or services. By using HeyMail, you acknowledge that you have read and understood this policy.

Who We Are

HeyMail is an email marketing agency based in Ireland.
Our website address is: https://www.heymail.ie/
You can contact us at: [insert contact email]

We act as a data controller for your personal data, and as a data processor for subscriber data you provide to us for email marketing purposes.

Information We Collect

A. Contact Information

We may collect:

  • Name

  • Email address

  • Phone number

  • Business details

This occurs when you fill in a form, request a quote, or communicate with us.

B. Subscriber Data

When you use our email marketing services, you may provide:

  • Email subscriber lists

  • Engagement metrics (opens, clicks, unsubscribes, etc.)

  • Customer segmentation data

We process this information solely to deliver the services you request.

C. Website Usage Data

We may collect:

  • IP address

  • Browser type

  • Page views

  • Traffic sources

This data helps improve website performance and user experience.

How We Use Your Information

Service Delivery

To:

  • Set up and manage your account

  • Send email campaigns

  • Build and optimise automations

  • Analyse and report on campaign performance

Communication

We may contact you about:

  • Service updates

  • Administrative messages

  • Relevant industry insights

You can opt out of non-essential communication at any time.

Improving Our Website

We may analyse website activity to:

  • Enhance functionality

  • Improve user experience

  • Develop new features

Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Remember preferences

  • Analyse website traffic

  • Improve performance

Your browser allows you to refuse or delete cookies. Doing so may affect site functionality.

 Sharing Your Information

We do not sell, rent, or trade your personal data.

We may share information with:

A. Service Providers

Trusted providers who support our operations, such as:

  • Email platforms (e.g., Mailchimp, Klaviyo, ActiveCampaign)

  • Web hosting and analytics providers

  • Payment processors

These parties only process data according to our instructions.

B. Legal Compliance

We may disclose information if required to:

  • Comply with Irish or EU law

  • Respond to legal requests

  • Protect our rights or the rights of others

 Your GDPR Rights

If you are located in the EU/EEA, you have the following rights:

  • You can request a copy of the personal data we hold about you.

  • You can ask us to correct inaccurate or incomplete data.

  • You may request deletion of your data where legally permissible.

  • You may request your data in a structured, machine-readable format.

  • You can request limits on how we use your data.

  • You may object to processing based on legitimate interests.

  • Where processing is based on consent, you can withdraw it at any time.

Data Retention

We only retain personal data for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law.

Security Measures

We use industry-standard technical and organisational measures to protect your data, including:

  • Secure servers

  • Encrypted transfers where applicable

  • Access controls

  • Regular system monitoring

However, no method of transmission over the internet is 100% secure.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page, and the “Last updated” date will be revised accordingly.

Contact Us

If you have questions or requests regarding this Privacy Policy, you can contact us at:

📧 [email address]
📍 Based in Ireland